The orders list
Open Orders in the navigation. If you can't see it, selling is off — see Answering vs selling.
Orders are grouped into stages, each with a count: New, In progress, Finished, and All. If you sell subscriptions there's a tab for those too.
Finding a specific order
- Search by order number, customer name, email or phone
- Filter by location if you have more than one
- Filter by date with a from and to range
- Sort to bring oldest or highest-value orders to the top
Order details
Click any order to open it. You'll see:
- Every item, with the sizes and options chosen
- Customer contact details
- Any notes they left
- Pickup, delivery or shipping details
- Payment status and total
- Controls to move the order to its next status
Working a live service
The toolbar has three controls worth knowing during a busy period:
- Refresh now — pull the latest orders immediately
- Pause live updates — stop the list reordering under your cursor while you're working through it
- Sound on new orders — an audible alert, so nobody has to watch the screen