Creating a section
Sections group what customers see, both in chat and on your page — starters, treatments, apparel, whatever fits what you sell.
- Go to Catalog (called Menu if your business type is restaurant)
- Open the overflow menu in the toolbar and choose Add section
- Enter a name
- Optionally upload a section image — it's used on the quick-start buttons the assistant shows when a chat opens
- Save
Reordering
Drag sections and the items inside them into the order you want. That order is what customers see. Changes save as you drop.
Getting the structure right
- Use names a customer would use, not internal ones
- Keep each section to one idea — a section holding everything helps nobody
- Order them the way someone would work through them, not alphabetically
- Add section images; they make the assistant's shortcut buttons far more scannable
- A section with no active items in it stays hidden from customers, so you can build one out before it goes live