Where to set these
Alerts for you
- Email me about new orders — on by default
- Notification email — where those alerts go. Defaults to your account email; point it at a shared inbox if more than one person needs to see them.
Each alert contains:
- The order number and customer details
- Every item ordered, with options
- The total
- A link straight to the order
Emails to customers
- Email customers on status changes — on by default
- They get a confirmation when they order, then an update at each status change
- Every email carries a link to follow the order
Not receiving them?
See Emails not arriving. For anything time-critical, the sound alert on the Orders page is more reliable than email — see Viewing orders.