Changing a status
- Open Orders and find the order
- Click the status you want to move it to
- It updates immediately, and the customer is emailed if notifications are on
You can skip ahead — straight from Pending to Completed if that's what happened — but you can't move an order backwards. Select several orders to move them together.
The two flows
Which statuses exist depends on how you answered "how do you fulfil orders?" in Settings → Selling.
Prepared on-site
- Pending — received, not yet started
- Preparing — being made
- Ready — waiting to be collected or sent out
- Completed — with the customer
Shipped or picked up
- Pending — received
- Confirmed — accepted
- Fulfilled — shipped or collected
Cancelled is available from any status until an order is finished. Cancelling does not refund the payment — issue refunds from your Stripe dashboard.
What the customer sees
Each status change emails the customer, if you've left customer notifications on in Settings → Business. They can follow progress from the link in their confirmation email.