There's no Orders tab
Selling is off. New accounts start in answer-only mode — see Answering vs selling.
The assistant doesn't know something
- Check the fact is actually recorded — hours and contact details in Knowledge → Business basics, anything question-shaped in FAQs
- If you've just uploaded a document, give it a moment — the Documents section shows when your knowledge was last synced
- If two sources disagree, the higher-ranked one wins. See How Knowledge works.
The page won't load
- Try a private window, which rules out your own cache
- Try another browser or a phone
- Check the address is right
- On a custom domain, try your raglie.com address too — if that works, it's a DNS problem. See Domain verification.
Can't log in
- Check the email address is the one you signed up with
- Passwords are case-sensitive
- Use "Forgot password" to reset
- Check your account email was verified
Orders aren't appearing
- Check live updates aren't paused — the control is in the Orders toolbar
- Check you're on the right stage tab, and clear any filters
- Confirm Stripe is connected and in good standing
Images won't upload
- Use JPG, PNG or WebP
- Item images should be under 5MB; logos can go up to 15MB
- Photos straight off a phone are often larger than they look — try compressing
Still stuck?
Get in touch — the link is at the bottom of the help centre.