Nothing appears at all
- Check you're looking at the live site, not your builder's preview. Most page editors strip or sandbox scripts, so the embed genuinely won't run there.
- Check the snippet is complete — copy-paste through a rich text field sometimes truncates it or converts the quote marks.
- Check your web address is right. The
data-restaurant-slugvalue must match your address exactly. - Check where it was pasted. The script belongs before the closing
</body>tag. - Check you published. Most builders need an explicit publish before changes go live.
The inline panel or ask bar doesn't show
Both need a container element to mount into. If the <div> is missing, or its id doesn't match the data-target in the script, there's nowhere to put the assistant and nothing renders. Copy both halves of the snippet, not just the script.
My button doesn't open it
- Confirm the button carries
data-raglie-open. Some builders strip unknown attributes — if yours does, use the CSS selector setting instead and target the button by its class. - Buttons added to the page after the script loads — inside a pop-up, a slide-out menu, or a lazy-loaded section — may not be picked up. Target them with a selector instead.
It looks wrong
- Your site's own CSS can reach the launcher. If it looks off, try a different shape or size in the appearance settings first.
- If the bubble sits under a sticky header or a cookie banner, move it to a different corner.
- If light-on-light or dark-on-dark, set the theme explicitly rather than leaving it on auto.
It works, but the content is stale
Everything except the surface is read live, so a change in the dashboard should show immediately. If it doesn't, it's almost always a cache — your own browser's, or a caching plugin on your site. Try a private window before assuming anything is broken.
Testing before you go live
The embed works on any domain, including staging sites and local development, so you can check it properly before putting it in front of customers.