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Stripe troubleshooting

Fix common payment and connection problems.

Stripe won't connect

  • Check you finished Stripe's onboarding rather than closing the tab partway
  • Confirm you verified your email with Stripe
  • Try disconnecting and reconnecting
  • If onboarding itself is stuck, that's one for Stripe support

Payments aren't going through

  • Look for restrictions or requests for information on your Stripe dashboard
  • Check your bank account is connected and verified
  • Check Stripe's status page for an outage

Onboarding is incomplete

  • Fill in every required field in Stripe
  • Upload any verification documents they've asked for
  • Allow 1–3 business days for review
  • Watch your email — Stripe often asks for one more thing

No checkout at all

If customers never reach a payment step, the cause is usually upstream of Stripe: selling may still be off. Check Settings → Selling and see Answering vs selling.

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