General
What is Raglie?
An AI assistant you add to your existing website with one script tag. It answers customers' questions about what you sell and, when you want it to, takes the order. If you don't have a website, it can host a page for you instead.
Do I need a website already?
No. The embed is the main route if you have one — it puts the assistant where your customers already are. If you don't, Raglie hosts a page at your own address.
Will it work with my website?
Almost certainly. It's one script tag, so anything that lets you add custom code works — Squarespace, Wix, WordPress, Shopify, or a site someone built for you. Nothing needs rebuilding or migrating.
Do I need to be technical?
No. The hardest thing you'll do is paste one snippet into your website's custom code box, and every article here assumes you haven't done it before.
Do I have to pay?
Raglie is a subscription, with a free trial that doesn't need a card. See the pricing page for current plans.
Selling
Can I use it without taking payments?
Yes, and that's how every account starts. In answer-only mode the assistant answers questions and shows what you sell without a cart or a checkout, and you don't need Stripe. See Answering vs selling.
Why can't I see the Orders tab?
Because selling is still off. Turn on Sell through your assistant in Settings → Selling and it appears.
How do I get paid?
Through Stripe, straight into your own bank account, typically within 2–7 business days. Raglie never holds your money.
Can I refund an order?
Yes, from your Stripe dashboard. Marking an order cancelled in Raglie updates its status but does not move any money.
What if some things can't have a fixed price?
Make them quote-only and customers request a quote instead of adding to a cart. Store business types only — see Quote requests.
Your catalog
How many items can I add?
There's no limit.
Can I import what I already have?
Yes — from a spreadsheet, or by photographing a printed menu. See Importing your catalog.
Can I sell things I don't ship?
Yes. Items can be set to need no shipping or pickup, or to link out to wherever you already take bookings or payments.
The assistant
Where does it get its answers?
From your catalog and the five sections of the Knowledge tab. When two sources disagree there's a fixed order of precedence — see How Knowledge works.
Can I stop it saying certain things?
Yes. Add hard rules under do's and don'ts in Knowledge → Assistant purpose. That's the place for anything you can't afford it to get wrong.
Can I read what customers asked it?
No. Analytics shows how many questions and conversations there were, but the content of messages is deliberately not stored — there are no transcripts to read, by you or anyone else.
Do I have to re-paste the code when I change something?
No. Only where the assistant sits on the page is in the snippet. Everything else is read live, so changes reach every installed site immediately.
Accounts and access
Can my team have logins?
Yes. Add staff in Settings → Business. Staff can view and fulfil orders but can't reach Settings or Knowledge.
Can I use my own domain?
Yes, for your hosted page — see Using your own domain. If you've embedded into your own site, it's already on your domain.
Is my data secure?
Payments run through Stripe and card details never touch Raglie. Chat message content isn't stored at all.
Still have a question?
Get in touch — the contact link is at the bottom of the help centre.