FAQs

Adding an FAQ

1. Go to Knowledge → FAQs
2. Write the question the way a customer would ask it
3. Write the answer the way you'd say it
4. Save

Edit any FAQ in place, reorder with the up and down controls, and delete with a confirmation.

What belongs here

Anything you find yourself answering repeatedly that isn't a hard fact about hours, contact details or a specific item.

• "Do you take walk-ins?"
• "Is there parking?"
• "Can I bring my own wine?"
• "How far in advance should I book?"
• "Do you cater for large groups?"

FAQs, policies and documents

Three places can hold prose, and they're not interchangeable:

• Business basics → Policies for rules you'd want quoted precisely. These outrank FAQs.
• FAQs for question-shaped things — short, specific, one topic each.
• Documents for longer material you already have written down. These rank below FAQs.

If the same fact lives in two of them and they disagree, the higher-ranked one wins. See How Knowledge works.