Adding items

Creating an item

1. Go to Catalog (called Menu if your business type is restaurant) in the navigation
2. Click Add item
3. Fill in the basics:
   • Name — what customers call it
   • Description — see below; this matters more than you'd think
   • Price — or a starting price, if sizes change it
   • Section — which part of your catalog it belongs in
   • Images and tags — optional, both worth adding
4. Set how it's bought under Product settings (see below)
5. Save. The item is live immediately unless you've hidden it under Visibility.

How customers buy it

The Product settings block decides what button an item gets. This is where a catalog stops being a list and starts doing something.

• Add to cart — the default. Customers add it and check out. Needs selling to be turned on; see Answering vs selling.
• Quote only — shows a Request quote button instead of a price. For anything you price per job. Store business types only; see Quote requests.
• External link — sends customers to a URL you choose, with a button label you write ("Book on Treatwell", "Buy on Etsy"). This is how you use Raglie alongside booking or checkout you already run somewhere else.

Fulfilment and stock

Store business types get two more controls on each item:

• Fulfilment — Shipping or pickup for physical goods, No shipping or pickup for anything digital or done on-site, or Subscription for something billed repeatedly. This decides whether checkout asks for an address.
• Stock tracking — switch it on and set a quantity. The count goes down as orders come in, and the item stops being sellable at zero.

Under Visibility you can hide an item from customers entirely, or mark it sold out — sold-out items still show, so people know they exist, but can't be bought.

Writing descriptions that work

Your assistant answers out of these descriptions. A customer asking "do you have anything without dairy?" gets a good answer only if your descriptions say what's in things.

• Name the ingredients, materials, or what's included
• Say how it's made or prepared where that's the selling point
• Use tags for the attributes people filter on — vegetarian, vegan, gluten-free, spicy, popular. Separate them with commas.
• Add photos; they're what customers respond to first