Where this lives
Knowledge → Business basics. Along with your catalog, this section outranks every other source when two disagree — so it's the right home for anything factual.
Opening hours
Set opening and closing times for each day, or mark a day closed.
There's also a Hide hours from customer pages switch. Hidden hours are still used — the assistant will answer "are you open?" correctly — they just aren't displayed as a table.
📝 Holidays and time zones
Hours are a weekly pattern. There's no holiday calendar and no separate time zone setting yet, so one-off closures need saying somewhere the assistant will read them — add a policy below, or an FAQ. "We're closed 24–26 December" as a policy works well.
Location and contact
Your address, phone number and contact email. The assistant uses these to answer "where are you?" and "how do I get hold of you?", and they appear on your hosted page.
If you have more than one site, manage them in Settings → Business → Locations. Every business starts with one location and customers never see a picker; add a second and they're asked to choose at checkout, orders get tagged with the location, and you can filter your orders list by it. Each location can carry its own address, phone, email and hours — a location with no hours of its own uses your main ones.
⚠️ Deleting a location
You can't delete your only location. Deleting one that has orders against it keeps the orders but strips their location information.
Delivery and pickup
A read-only summary of what you've turned on, with a delivery radius you can set here. The switches themselves live in Settings → Selling; see Order types and fulfilment.
Policies
Short, titled statements the assistant quotes when asked. Pick a type, give it a title and the detail, and save. You can edit or delete each one later.
The types are:
- Returns — refunds, exchanges, how long someone has
- Cancellations — notice periods, deposits, no-show charges
- Allergens — what you handle, what you can and can't guarantee
- Dress code
- Accessibility — step-free access, parking, facilities
- Other — anything that doesn't fit above, including one-off closures
Write these the way you'd say them to a customer. The assistant quotes them closely, so hedged internal wording reads oddly out loud.
💡 Pro tip
An allergens policy is worth writing even if you think it's obvious. It's the question most likely to be asked and the one where a vague answer causes real harm.